Position Responsiblities:

Job Purpose

To manage and oversee daily warehouse operations, ensuring efficient warehouse execution, inventory accuracy, order fulfilment and outbound delivery performance. The role is responsible for monitoring operational productivity, maintaining inventory accuracy, investigating stock discrepancies and ensuring all warehouse activities comply with established SOPs and business requirements.

1. Key Job Tasks & Responsibilities

A. Daily Warehouse Operations

• Manage and monitor daily warehouse operations to ensure smooth and efficient execution.
• Oversee inbound receiving, put-away, storage, picking, packing and outbound dispatch activities.
• Ensure warehouse operations comply with established SOPs and operational requirements.
• Coordinate with internal teams, suppliers and 3PL partners to resolve operational issues.
• Monitor warehouse space utilisation, storage arrangements and stock accessibility.
• Identify operational bottlenecks and implement process improvements.

B. Pick & Pack Performance

• Monitor daily pick & pack activities and ensure orders are processed within the required timelines.
• Track picking and packing productivity against agreed operational targets.
• Ensure picking accuracy, packing accuracy and order completeness before dispatch.
• Monitor pending orders, short-picked items, packing errors and order fulfilment performance.
• Investigate picking and packing discrepancies and implement corrective actions.
• Ensure campaign, LTO and urgent outlet orders are prioritised and fulfilled accordingly.

C. Inventory Management & Stock Accuracy

• Monitor daily inventory balances and ensure physical stock accuracy against WMS and ERP records.
• Conduct and monitor regular cycle counts and periodic physical stocktakes.
• Perform inventory reconciliation and investigate discrepancies between physical stock and system records.
• Monitor stock movements, receiving transactions, stock transfers and inventory adjustments.
• Ensure proper stock rotation using FIFO/FEFO principles.
• Monitor near-expiry, expired, damaged, ageing and slow-moving inventory.
• Ensure all inventory transactions are recorded accurately and supported by proper documentation.

D. Stock Discrepancy & Variance Investigation

• Investigate stock shortages, overages, inventory losses and unexplained stock variances.
• Identify root causes of discrepancies, including receiving errors, picking mistakes, incorrect system transactions and unrecorded stock movements.
• Validate discrepancies through physical verification, transaction history and supporting documentation.
• Prepare inventory discrepancy reports highlighting affected SKUs, quantities, variance values and root causes.
• Coordinate with relevant stakeholders to resolve discrepancies and obtain necessary approvals for stock adjustments.
• Implement corrective and preventive actions (CAPA) to minimise recurring inventory issues.
• Escalate significant stock losses and unresolved discrepancies to management.

E. Outbound & Dispatch Management

• Manage daily outbound operations, including order staging, loading, dispatch and shipment handover.
• Ensure all outbound orders are checked against picking lists, delivery orders and shipment documentation.
• Monitor outbound readiness and ensure orders are dispatched according to the agreed delivery schedule.
• Coordinate with transporters and 3PL partners on truck allocation, loading schedules and delivery arrangements.
• Verify correct quantities, SKUs and destinations before goods are released from the warehouse.
• Monitor loading accuracy, truck utilisation and dispatch performance.
• Investigate delivery shortages, wrong-item dispatch, damaged goods and outbound discrepancies.
• Ensure proof of delivery (POD) and relevant shipment documentation are properly maintained.

F. Warehouse Reporting, KPI & Continuous Improvement

• Prepare and submit daily, weekly and monthly warehouse performance reports.
• Monitor warehouse KPIs and highlight operational performance gaps.
• Analyse pick & pack productivity, inventory accuracy, order fulfilment and outbound performance.

Requirements & Qualifications :

· Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Warehouse Management, Business Administration or other related disciplines.

· Minimum 2 years of working experience in F&B warehouse operations, FMCG, logistics or related warehouse operations.

· Candidates with relevant warehouse operational experience and a different educational background may also be considered.

· Proven experience in daily warehouse operations, including inbound receiving, put-away, storage, picking, packing and outbound dispatch.

· Good understanding of inventory management, stock reconciliation, cycle counting and stock variance investigation.

· Familiarity with Warehouse Management Systems (WMS), ERP or inventory management systems.

· Strong analytical, problem-solving and communication skills.

· Good understanding of FIFO/FEFO, food safety, warehouse hygiene and workplace safety requirements.

· Able to work independently, manage operational priorities and handle warehouse operational challenges.

A Necessity, Not a Luxury