Hiring Objective

To oversee daily B2B and B2C warehouse fulfilment operations and inventory management activities, ensuring optimal stock availability, accurate order fulfilment, and efficient warehouse operations.

The role is responsible for validating all inbound and fulfilment outbound requirements, coordinating cross-functional activities, and leading the warehouse operations fulfilment logistics team to achieve operational and business objectives.

Position Responsibilities

1. People Management

   • Develop and manage a high-calibre team to meet company goals and objectives.

2. Logistics and Warehouse Operations

   • Plan and manage logistics, warehousing, transportation, and customer service activities.

   • Direct, optimise, and coordinate the full order cycle.

   • Liaise and negotiate with suppliers, manufacturers, and stores.

3. Warehouse and Distribution Performance

   • Manage and drive daily warehouse and distribution operations, ensuring service providers perform according to agreed standards and lead times.

   • Ensure On-Time In-Full (OTIF) performance is closely monitored and provide guidance to service providers to achieve the required performance.

4. Third-Party Logistics (3PL) Management

   • Establish collaboration with 3PL partners by setting and managing 3PL KPIs to achieve high service standards, with Corrective and Preventive Action (CAPA) in place.

5. System and Inventory Management

   • Manage and drive system applications, interfaces, verification, and reconciliation processes to ensure timely execution and support day-to-day business needs.

   • Review and ensure the achievement of 3PL SLA and inventory accuracy on a weekly basis.

6. Transportation and Freight Management

   • Demonstrate familiarity with logistics operations involving land, sea, and air shipments.

   • Possess expertise in freight allocation rules and insurance liability under various trade terms, including EXW, FOB, CIF, DAP, and DDP.

7. Project Planning and Implementation

   • Develop detailed implementation plans with clearly defined milestones, deliverables, risk assessments, and resource allocations.

   • Coordinate with internal functions (Operations, IT, Finance, HR, Procurement, etc.) and external vendors to ensure the seamless setup of transportation, warehousing, and distribution operations.

   • Oversee project governance, progress tracking, reporting, and timely escalation of issues to management.

   • Conduct post-implementation reviews to capture lessons learned and drive continuous improvement in future projects.

8. Other Responsibilities

   • Undertake other ad-hoc responsibilities and duties that may be assigned in relation to warehouse and logistics operations.

Qualifications & Experience

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Engineering, or a related field.

• Professional certification in Project Management or Lean Six Sigma will be an advantage.

• Minimum 3–8 years of experience in logistics or supply chain management, including at least 5 years in project implementation, transition management, or customer onboarding roles within a B2C/B2B warehouse or logistics environment.

• Experience handling a team of supply chain executives managing daily operations through 3PL vendors, tracking SLAs, costs, and improvement projects to achieve company objectives.

• Proven track record in managing multiple cost improvement and logistics implementation projects.

• Strong understanding of transportation, warehousing, distribution, and customs processes.

• Hands-on experience coordinating with cross-functional teams (Operations, IT, Finance, HR, and Procurement) and external service providers.

Back Apply