Position Responsiblities:
Role Overview The Store Manager will lead the daily operations of ZUS Mart, driving lifestyle
merchandise sales while maintaining premium retail standards. Unlike standard F&B
management, this role requires a strong focus on proactive sales leadership, tight inventory
control (GRN and stock allocations), and strict adherence to Visual Merchandising (VM)
guidelines to maximize retail footprint profitability.
Key Responsibilities:
Sales & Commercial Leadership:
- Drive the store to achieve and exceed monthly merchandise sales targets.
- Coach and train Retail Specialists on active upselling techniques, product knowledge, and
handling complex promotional mechanics (e.g., bundle deals, VIP tiers).
Inventory & Backend Operations:
- Oversee all inventory movements, ensuring 100% accuracy in Goods Receive Notes (GRN)
and bulk stock allocations.
- Manage Return to Vendor (RTV) protocols for defective goods and execute regular stock
takes to minimize shrinkage.
- Ensure the POS system is utilized correctly for retail transactions and backend
promotional setups.
Visual Merchandising (VM) & Store Experience:
- Execute and maintain headquarters' VM guidelines, ensuring product displays look
premium, uniform, and are optimized for customer flow.
- Manage physical store audits to identify layout gaps and ensure promotional teasers and
point-of-sale materials are updated accurately.
Team Management & HR:
- Manage staff rosters to ensure optimal floor coverage during peak retail hours.
- Track individual staff performance against the tiered commission structure, identifying
low performers for additional coaching to ensure team stability and retention.