• Coordinate end-to-end mobility processes for employee relocations, international assignments, transfers, and repatriations.
• Support the preparation and processing of mobility documentation.
• Track assignment milestones and monitor case progress to ensure timely completion.

• Coordinate visa, work permit, employment pass, and related immigration applications with appointed vendors.
• Monitor permit expiry dates and renewal requirements.
• Ensure mobility records and supporting documentation are maintained accurately.

• Act as the first point of contact for mobility-related enquiries from employees and managers.
• Provide guidance on relocation benefits, assignment processes, and mobility policies.
• Ensure enquiries are resolved within agreed service levels.

• Maintain employee mobility records and databases.
• Prepare regular mobility reports, assignment trackers, and compliance updates.
• Ensure data accuracy and completeness within HR systems.

• Support adherence to company mobility policies and immigration requirements.
• Escalate policy exceptions, compliance concerns, and case-related risks when identified.
• Assist in audit and documentation requirements.

6. Vendor Coordination

• Liaise with relocation companies, immigration consultants, tax providers, and other mobility vendors.
• Track service delivery timelines and support issue resolution.
• Assist in maintaining vendor records and documentation.

7. Mobility Benefits Administration

• Support the administration of relocation allowances and mobility-related benefits.
• Coordinate payroll instructions relating to mobility cases where required.
• Assist in tracking mobility-related expenses.

8.Process & Documentation Management

• Maintain mobility process documents, templates, and employee guides.
• Support updates to mobility procedures and administrative workflows.

9. Project Support

• Participate in mobility, HR operations, and process improvement initiatives.
• Support system implementation, data cleanup, and mobility-related projects.

10. Continuous Improvement

• Identify opportunities to improve service delivery, efficiency, and documentation accuracy.
• Recommend process enhancements to improve employee experience.
  

• Bachelor's Degree in Human Resources, Business Administration, International Business, Finance, Management, or a related discipline.
• Professional certifications in Global Mobility, Immigration, HR, or Relocation Management are advantageous but not required.

• Minimum 3-5 years of relevant experience in Global Mobility, HR Operations, International HR, Relocation Services, Immigration Administration, or a related field.
• Experience supporting employee relocations, international assignments, work permits, visa administration, or expatriate management.
• Exposure to multinational organizations or multi-country operations is preferred.
• Experience working with external vendors such as immigration consultants, relocation providers, or tax advisors is an advantage.

• Good understanding of global mobility policies, relocation practices, and assignment administration.
• Knowledge of immigration and work authorization processes across multiple countries is preferred.
• Familiarity with employment regulations, mobility compliance requirements, and HR operational processes.
• Understanding of mobility-related compensation, allowances, and employee benefits is advantageous.

• Ability to analyze and interpret mobility-related data and identify potential issues or trends.
• Strong problem-solving skills with attention to detail.

• Effective verbal and written communication skills.
• Ability to build positive working relationships with employees, managers, vendors, and stakeholders.
• Customer-service mindset with the ability to handle employee queries professionally.

• Strong coordination and time management skills.
• Ability to manage multiple mobility cases concurrently while meeting deadlines.
• Ability to work effectively in a fast-paced environment.

• High level of professionalism and integrity when handling confidential employee information.
• Strong awareness of compliance and governance requirements.
• Ability to identify and escalate potential risks appropriately.