ABP is ZUS Coffee's internal AI/Automation team. We build AI and automation products that change how 800+ outlets operate: demand planning, ops workflows, supply chain, retail P&L. This is not a reporting role. The Junior Business Analyst joins as a builder-analyst hybrid: half diagnosing business problems with data, half shipping working solutions with the team. You will see how a company that went from startup to Malaysia's largest coffee chain in five years makes decisions, and you will be in the room for some of them.

• Own one AI/automation product line end to end within the first year: problem discovery, requirements, build, rollout, adoption tracking
• Define success metrics for your product and report results directly to leadership

• Map and analyze operational processes across outlets, supply chain, and HQ functions
• Translate business problems into structured requirements and data questions
• Analyze outlet-level and P&L data to size opportunities and measure impact

• Develop prototypes, dashboards, and automations using Python, SQL, and AI tooling
• Run UAT and iterate with real users (outlet staff, ops managers) before scaling

• Dedicate allocated time per cycle to internal venture bets under the ABP incubator track
• Pitch, test, and validate new product concepts with company data and resources