Job Responsibilities:

Event Execution

• Serve as on-ground crew for ZUS Experience catering events, ensuring smooth setup, service delivery, and teardown.
• Support ROVER activations at bazaars, festivals, expos, and community events, including booth setup, sales execution, and merchandise handling.
• Indirectly support ZUSahawan-related operational activities as required
• Ensure consistent brand presentation, service quality, and customer experience at every event touchpoint.

Event Coordination & Logistics

• Coordinate event logistics including manpower deployment, equipment readiness, raw material allocation, and on-site execution timelines.
• Liaise with internal departments, vendors, and event organizers to ensure smooth operational delivery.
• Manage event documentation, post-event reporting, and stock reconciliation.

Partner Coordination

• Transition into a coordinator role as the business begins deploying ZUSahawan partners to represent ZUS at selected events
• Identify, brief, and coordinate ZUSahawan partners assigned to event activations.
• Provide on-ground supervision, quality assurance, and operational guidance to ZUSahawan partners during events.
• Act as the bridge between the Event vertical and the ZUSahawan network to ensure seamless event delivery through partner-led execution.

Quality Assurance

• Uphold ZUS brand standards across product quality, service delivery, and visual presentation at all events.
• Identify operational gaps or inconsistencies and escalate them to the Assistant Manager for resolution.

Continuous Improvement

• Provide feedback and suggestions to improve event SOPs, partner deployment models, and customer experience.
• Contribute to the development of training materials and playbooks for future ZUSahawan event partners.

Qualification & Experience

• Diploma or Bachelor's Degree in Event Management, Hospitality, Business, Marketing, Communications, or related fields.
• Possesses a valid driving license and willingness to travel for events across Klang Valley (and beyond, where required).
• Physically fit and able to manage event-day demands (setup, standing duty, manual handling).
• Minimum 1–3 years of relevant experience in event execution, F&B operations, hospitality, retail activations, or community-based roles.
• Prior experience handling on-ground events, catering, booth operations, or partner-led activations is an added advantage.
• Operational & Execution Skills
• Strong hands-on execution mindset with the ability to deliver under pressure.
• Solid organizational and time management skills, especially in fast-paced event environments.
• Comfortable handling physical setup work, on-ground coordination, and last-minute problem solving.
• Coordination & Communication
• Strong interpersonal skills with the ability to coordinate across crew, partners, vendors, and clients.
• Clear and effective communication in both English and Bahasa Malaysia.
• Ability to give clear instructions and feedback to on-ground partners and crew.
• Customer Service & Brand Sensibility -
• High level of customer service awareness & understands the importance of guest experience at events. -
• Strong sense of brand consistency, presentation, and detail.
• Behavioral Traits / Personalities:
• Comfortable working flexible hours, including weekends and public holidays, depending on event schedules.
• Self-starter attitude with the willingness to take ownership of tasks and outcomes.
• Open to evolving responsibilities as the role transitions from execution-focused to coordination-focused.
• Collaborative mindset, comfortable working within and across teams.
• Willing to support peers and contribute beyond strict role boundaries when needed.

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