Position Responsibilities

To lead frontline execution of supplier quality assurance program with strong governance role over compliance, risk management and onboarding food, drink ingredients, FMCG suppliers across operating markets. This role serves as key enabler of the Guardian QA function – protecting product safety and brand integrity through audit execution, technical documentation validation, supplier performance monitoring and incident responses.

Regional Supplier Qualification and Approval Coordination

• Lead and monitor team members in daily execution of supplier QA responsibilities.
• Validate team members (PSR, audit CAPA, Supplier Performance Scoreboard) to ensure alignment with internal and regulatory standards.
• Provide coaching and support to develop junior QA team members capability, accuracy and cross-functional collaboration skills.
• Review technical submission and approve routine Product Safety Review and escalate high-risk suppliers to superior for further decision-making.

Audit Governance and Compliance Oversight

• Conduct supplier audit across operating markets, including approval, renewal and ad-hoc audits.
• Ensure execution and follow up of supplier audit CAPA closure.
• Support audit harmonization efforts across markets in terms of checklists, scorecard and tiering models.

Supplier Performance Monitoring

• Track and update Supplier Performance Scorecards including incident frequency, closure efficiency, audit outcomes, and CAPA timelines.
• Lead internal quality reviews for underperforming suppliers and support escalation for offboarding or requalification.
• Contribute to the supplier risk tiering model, ensuring classification is based on performance and criticality.

Incident Response and Recovery

• Act as QA incident lead for ingredient-related complaints, foreign object reports, or spec non-conformance.
• Coordinate supplier-side investigation, validate root cause analysis and corrective/preventive actions (RCA/CAPA), and ensure timely resolution.
• Document and report incidents, feeding into regional dashboards and trend reviews.

Go-to-Market Feasibility and Supplier Readiness

• Support evaluation of supplier readiness for new market launches, ensuring regulatory, Halal, and logistical compliance.
• Confirm that shelf life, labeling claims, and source approvals are suitable for receiving country markets.
• Coordinate with Regulatory Affairs and Procurement during early sourcing decisions.

Others

• Support QA digital tools implementation (e.g., PSR dashboards, audit trackers, defect trend databases).
• Represent QA in operational and sourcing readiness meetings as delegated by the Manager.
• Support third-party laboratory coordination for external verification testing as required.
• Contribute to continuous improvement initiatives including SOP updates, checklist reviews, and supplier QA workflows