Position Responsibilities
Beverage Innovation & Team Leadership
- Rapid NPD Cycle: Drive the end-to-end New Product Development (NPD) process, moving from consumer insights to outlet-ready launches at a "tech-startup" pace.
- Operational Scalability: Ensure every new beverage is "barista-proof" and operationally viable for high-volume retail environments.
- Talent Mentorship: Manage and upskill a team of junior R&D members, reviewing their formulations for sensory consistency and cost-performance alignment.
- Tech-Driven R&D: Utilize data from our mobile app and sales analytics to iterate on menu offerings and localized tastes.
Strategic Sourcing & Supplier Management
- Supplier Technical Vetting: Lead the technical qualification of raw material suppliers (eg. cocoa, syrups, milk alternatives) to ensure they meet our high-quality benchmarks.
- Relationship Management: Build deep partnerships with vendors to ensure supply resilience and early access to innovative ingredients.
- Cost Engineering: Collaborate with Supply Chain to validate ingredient costs and optimize margins for regional scaling (e.g., Malaysia, Philippines)
Quality & Compliance Liaison
- Standardization: Translate complex R&D bench tests into simplified Standard Operating Procedures (SOPs) for the Academy and Retail Operations teams.
- QA Alignment: Partner with the QA/QC and Halal departments to ensure all new ingredients and processes comply with food safety and regulatory standards.
- Root Cause Leadership: Lead investigations into product incidents or quality feedback from outlets, driving corrective actions (CAPA) with suppliers when necessary.