Position Responsibilities
The Project Manager is responsible for driving the successful delivery of technology initiatives from initiation through completion, ensuring projects are delivered on time, within scope, and aligned with organizational objectives. Working under Delivery Excellence, the Project Manager executes delivery within the governance framework established by the PMO.
The role ensures strong planning, execution discipline, stakeholder coordination, and proactive risk management across assigned initiatives. The Project Manager acts as the central coordination point for cross-functional teams, ensuring alignment between Engineering, Product, Enterprise Systems, vendors, and business stakeholders to deliver measurable project outcomes. The role requires a strong balance of execution leadership, structured reporting, and stakeholder influence to maintain delivery momentum and ensure commitments are met.
Project Planning and Delivery Execution
Drives the end-to-end execution of assigned projects, ensuring clear planning, structured execution, and achievement of defined milestones.
Develop comprehensive project plans, timelines, and delivery roadmaps aligned with PMO governance standards
Lead project kick-off sessions, ensuring alignment on objectives, scope, success criteria, and responsibilities
Define milestones, deliverables, and accountability structures across teams
Manage day-to-day project execution and ensure progress against planned schedules
Coordinate cross-functional teams to maintain momentum and remove blockers
Governance and PMO Alignment
Ensures projects operate within the governance framework established by the PMO Lead and follow the organization’s delivery standards.
Apply PMO governance standards including stage gates, documentation requirements, and approval processes
Maintain accurate project documentation, trackers, and reporting artifacts
Ensure project readiness before progressing through key delivery phases
Support adoption of governance templates, tools, and best practices across the project team
Plays a key role in embedding delivery discipline across initiatives.
Project Monitoring, Visibility and Reporting
Provides clear and structured visibility into project performance and delivery health.
Track project progress against scope, schedule, and milestones
Maintain RAG status indicators for delivery health
Prepare structured project reports and updates for the PMO Lead and senior stakeholders
Actively maintain project RAID logs (Risks, Assumptions, Issues, Dependencies)
Escalate emerging risks or potential delays proactively
Ensures PMO and Leadership maintains clear visibility into delivery progress and risks.
Risk and Issue Management
Proactively identifies and manages risks that may impact project outcomes.
Identify potential delivery risks early and define mitigation plans
Manage project issues and coordinate resolution across stakeholders
Monitor dependencies across teams, business stakeholders or external vendors
Escalate critical risks to the PMO when required with clear context, impact assessment, and a recommended course of action
Ensure contingency planning for potential delivery challenges
Support to ensure delivery risks are managed before they impact timelines or outcomes.
Stakeholder Coordination and Communication
Acts as the central communication point across all project stakeholders.
Ensure alignment between project objectives and stakeholder expectations
Facilitate regular project meetings including status updates, planning sessions, milestone reviews and drive decisions by capturing action to close the loops
Act as the primary project communication point for Engineering, Product, or across Tech Pillars or External Vendor where applicable.
Ensures collaboration across teams remains structured and productive.
Delivery Quality and Continuous Improvement
Contributes to improving delivery effectiveness and maturity across the organization.
Lead post-implementation reviews and capture lessons learned into actionable improvements
Identify delivery inefficiencies and recommend improvements
Contribute insights to the PMO Lead for improving governance frameworks and delivery practices
Promote consistent delivery practices across projects
Contributes to strengthening execution capability across the technology function.