Regional Senior Scrum Master  

Position Responsibilities

  • Own end-to-end delivery health across assigned squads, ensuring consistent and reliable sprint outcomes
  • Define and track meaningful delivery metrics, including :
  • Drive commitment discipline by tracking planned vs delivered work and improving predictability over time
  • Enforce clear Definition of Ready (DoR) and Definition of Done (DoD) to prevent incomplete or ambiguous work entering sprints
  • Proactively identify risks and resolve issues impacting delivery timelines with Project Team
  • Establish and run cross-functional planning to align priorities, scope, and readiness before sprints
  • Bridge gaps between Product Managers, Designers, Tech Leads, and Developers to ensure shared understanding before execution
  • Ensure design and requirements readiness ahead of sprint planning to eliminate mid-sprint disruptions
  • Act as the central point of coordination for cross-team dependencies and sequencing in a project
  • Ensure effective execution of agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) with a strong focus on outcomes over rituals
  • Facilitate Scrum of Scrums / cross-team syncs with clear outcomes
  • Coach teams on breaking down work, estimation discipline, and sprint commitment integrity
  • Partner with Product Owners to maintain a well-prioritized, refined, and ready backlog
  • Actively remove organizational blockers and escalate to Project Manager/Pillar's Lead when necessary
  • Support teams in continuously improving delivery practices through actionable retrospectives
    • Planned vs Delivered (commitment reliability)
    • Cycle time and throughput
    • Blocked time and dependency delays
    • Work in Progress (WIP)
    • Use data to drive improvements and accountability of team members.
  • Provide clear, actionable insights into leadership on delivery risks, trends, and improvement areas
  • Assess current agile maturity and implement practical, lightweight improvements
  • Influence on adopting structured, shift from reactive execution to proactive and outcome driven practices
  • Mentor Junior Scrum Masters and uplift overall delivery capability

Qualifications and Requirements
  • 5+ and above years of experience in Agile delivery, Scrum Master or Delivery Lead roles in complex, multi-team environments.
  • Proven track record of transforming chaotic or low-predictability teams into stable, high-performing delivery units.
  • Strong experience working across Product, Design, and Engineering in fast-paced environments.
  • Hands-on experience managing cross-team dependencies and delivery risks.
  • Deep understanding of flow-based delivery, agile metrics, and system-level optimization.
  • Additional:
    • Experience in Retail, F&B, or high-transaction digital platforms is a plus
    • Experience scaling agile across multiple teams
    • Agile certifications (e.g., PSM, CSM, PMI-ACP)

a Necessity, not a Luxury