1. Requirements Gathering & Documentation

• Work closely with regional operations, product, and engineering teams together system enhancement requirements.
• Translate business needs into clear functional requirements and system specifications.
• Produce structured documentation including:
• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• Process flows and user journeys
• Ensure requirement are complete,traceable, and aligned with business objectives

2. POS System Enhancement Support

• Support continuous improvement of the POS platform across regional markets.
• Analyze business processes and recommend system enhancements or optimizations.
• Collaborate with product and engineering teams to clarify requirements during development.
• Ensure enhancements are implemented without disrupting store operations.

3. Structured Testing & Quality Assurance

• Design structured test scenarios and test cases for POS system changes.
• Coordinate and manage User Acceptance Testing (UAT) activities.
• Validate that system changes meet functional and operational requirements.
• Track and manage defects during testing cycles.

4. UAT Coordination & Release Readiness

• Organize and facilitate UAT sessions with regional stakeholders.
• Prepare testing documentation and test scripts.
• Ensure testing coverage for critical POS workflows such as:
• Sales transactions
• Payment processing
• Promotions and discounts
• Store operations
• Provide release readiness validation before production deployment

5. Change Governance & Audit Documentation

• Maintain complete audit-ready documentation for all POS system changes.
• Ensure all system changes follow change management and governance processes.
• Track enhancement requests, approvals, and release notes.
• Maintain system documentation for compliance, operational reference, and future improvements.

6. Cross-Regional Coordination

• Support POS platform initiatives across multiple regional markets.
• Align system processes and documentation standards across regions.
• Facilitate communication between operations, product teams, and engineering.

Qualifications and Experience

Experience

• 3+ years experience as a Business Analyst or System Analyst.
• Experience supporting enterprise or retail systems.
• Experience coordinating UAT and system testing.

Core Skills

• Requirements gathering and documentation.
• Business process analysis.
• Test case design and structured testing.
• UAT coordination and defect tracking.
• Change management and system governance

System Experience

• Experience working with systems such as:
• Point-of-Sale (POS) platforms.
• Retail or store operations systems.
• Enterprise business applications.

a Necessity, not a Luxury

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