Regional System Support Specialist (Internal)  

Position Responsibilities :
  • Serve as the first point of contact for technical issues from end-users across regional locations via ticketing systems.
  • Troubleshoot and resolve basic issues related to SQL queries, PHP scripts, and web-basedsystem components.
  • Ensure timely and accurate resolution or escalation of region-wide technical problems.
  • Perform regular system checks and log reviews across environments in different markets.
  • Report anomalies or recurring issues to the L2/L3 support teams with clear context and regional impact.
  • Support data validation and perform basic analysis to identify patterns or disruptionsby market or outlet cluster.
  • Escalate unresolved or complex issues to senior support or engineering teams with adequate documentation.
  • Collaborate with development teams by relaying structured feedback based on user reports and support trends across the region.
  • Troubleshoot and resolve basic issues related to SQL queries, PHP scripts, and web-based system components accessible to all regional teams.
  • Contribute to the improvement of SOPs by highlighting common issues and feedback from regional end-users.

Qualification and Experience :
  • Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Basic proficiency in SQL (e.g., SELECT , INSERT , UPDATE ) for querying and troubleshooting data issues.
  • Fundamental knowledge of PHP for debugging scripts and suggesting code fixes.
  • Familiarity with both Linux and Windows operating systems is a plus.
  • Understanding of web applications and REST APIs is an advantage.
  • Experience working with ticketing systems and remote support tools.
  • Strong written and verbal communication skills across diverse cultures and languages.
  • Ability to prioritize and multitask effectively in a fast-paced regional support environment.
  • Attention to detail, responsiveness, and a proactive problem-solving mindset.
  • Cultural sensitivity and adaptability to handle user queries from different markets.
  • 1‒2 years in a similar technical support role preferred.
  • Fresh graduates with solid technical fundamentals and strong eagerness to learn are welcome.

A Necessity, not a Luxury