Position Responsibilities
The Regional Supply Chain Assistant Manager supports the planning, execution, and continuous improvement of end-to-end supply chain operations across multiple markets. This role focuses on fulfillment, logistics coordination, inventory management, import/export compliance, and cross-functional collaboration to ensure product availability, cost efficiency, regulatory compliance, and consistent service levels across the region.
The role is suited for a professional supply chain operating in a multi-country F&B environment, where speed, quality, cost effective, and compliance are critical.
Regional Supply Chain & Fulfillment Operations
Support regional supply chain planning covering procurement coordination, warehousing, distribution, and last-mile delivery.
Coordinate replenishment flows to retail stores, cafés, and regional distribution centers.
Support capacity planning to meet seasonal demand, promotions, and new store/market openings.
Monitor daily fulfillment performance, inbound and outbound logistics operations, including 3PL and freight management across the region to ensure OTIF (On-Time-In-Full) delivery
Inventory & Demand Support
Assist in monitoring inventory levels, stock ageing, expiry management, and shrinkage control, especially for temperature-sensitive and perishable items.
Work closely with demand planning, procurement, and operations teams to support forecast accuracy and inventory optimization.
Participate in cycle counts, stock reconciliation, and root-cause analysis for variances.
Logistics & 3PL Management
Coordinate with 3PLs, transporters, and warehouse operators to ensure service level adherence.
Support freight planning (domestic and cross-border) to optimize cost, lead time, and reliability.
Track logistics KPIs such as cost per unit, delivery performance, damage/loss rate, and escalation resolution.
Import/Export Operations & Regulatory Compliance (Malaysia Focus)
Support import/export shipments from Malaysia to regional markets (vice versa) in compliance with local regulations.
Liaise with relevant Malaysian government agencies (OGA) to obtain and manage import/export documentation, including Health Certificate, Phytosanitary Certificate, DVS Certificate, and Certificate of Origin (COO).
Ensure import/export documentation accuracy, completeness, and timeliness to avoid shipment delays.
Coordinate with freight forwarders, customs brokers, and internal QA teams on regulatory matters.
Quality, Food Safety & Compliance
Support implementation and monitoring of food safety, hygiene, and cold-chain compliance across warehouses and transport operations.
Ensure adherence to internal SOPs and external standards (e.g. HACCP, GDP, food-grade handling).
Assist in audits, inspections, and corrective action follow-ups related to supply chain operations.
Continuous Improvement & Reporting
Support supply chain improvement initiatives related to cost reduction, process efficiency, and service quality.
Prepare operational reports and dashboards covering inventory and logistics performance, inventory health, and compliance status.
Participate in regional projects such as network optimization, new warehouse onboarding, or system enhancements.
Cross-Functional Collaboration
Work closely with internal departments such as Procurement, Demand & Planning, Finance, Quality Assurance, Retail Operations, and Commercial teams.
Support regional coordination across countries to ensure alignment in processes, KPIs, and service standards.
Assist the Regional Supply Chain Manager in preparing materials for business reviews and management updates.
Utilize ERP and supply chain systems (e.g., SAP, Oracle, NetSuite) to improve visibility and decision-making.
Drive continuous improvement projects using Lean, Six Sigma, or similar methodologies.
Report and act on key performance indicators (KPIs): OTIF, cost per unit, service levels, etc.
Communication and Collaboration
Identifies and mitigates supply chain risks, such as supplier disruptions and price volatility.
Identify potential risks in the supply chain, such as supply disruptions, quality issues, or financial instability.