Product Process Optimization

• Analyze current product preparation workflows and identify opportunities to streamline and reduce in-store complexity.
• Develop, test and standardize best practice SOPs for product execution and rollout.
• Collaborate with R&D and other relevant teams to design products with operational feasibility in mind.

Efficiency & Cost Optimization

• Work closely with cost of sales and productivity data to identify efficiency gaps and improvement levers.
• Recommend ingredient, equipment or preparation changes that improve throughput and reduce labor or waste.
• Support continuous improvement loops post launch, leveraging feedback to fine tune execution

Multi-Market Enablement

• Coordinate across markets to ensure consistent product execution while accomodating local operational nuances where required.
• Localize global processes for market fit without compromising efficiency.
• Provide structured handovers and training materials to support adoption in market.

• Partner with operations, training, supply chain, quality assurance to ensure end to end readiness before product go-live.
• Participate in pilots and new store formats to assess operational feasibility and process scalability- Contribute to post launch reviews, capturing learning and driving corrective actions.
• Collaborate with external vendors to drive external mass test exercises for the collection of public sample data.

Documentation & Knowledge Sharing

• Maintain detailed operational playbooks, SOPs and troubleshooting guides.
• Track and report performance metrics related to product execution (consistency, wastages etc.).

Others

• Recommend changes to product SOPs, equipment, small wares usage or ingredient handling based onefficiency findings.
• Approve operational SOPs and training inputs prior to regional rollout- Influence new product feasibility assessment from an operational lens.

Qualifications & Requirements

• Bachelor's degree in Food Technology, Food Science, Business Operations or related field
• 3 to 6 years of experience in product operations, QSR / F&B operational strategy or process improvement roles
• Multi-market experience or regional deployment background is highly preferred
• Experience collaborating with R&D and operations team to deliver process-aligned products
• Strong understanding of food & beverage operations, flows and store level labor dynamics
• Analytical and data driven, comfortable using performance metrics to drive decision making
• Proficient in tools like Excel, Power Point and digital SOP / knowledge platforms
• Operationally savvy with a detail oriented mindset- Collaborative and proactive communicator
• Always seeking smarter, simpler ways to do things without compromises on end goals
• Adaptable and resilient in a fast paced, multi cultural environment
• Passionate about elevating frontline execution and customer experience through process excellence

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