Position Responsibilities

• Support the execution of country entry activities by coordinating deliverables across Operations, Academy, Supply Chain, QA & Halal, Product, Marketing, Tech, and Design & Build.

• Maintain and update the New Market Entry tracker (timeline, owners, dependencies, risks, and completion status).

• Track pre-opening deliverables and ensure follow-ups are completed within agreed deadlines.

• Flag delays, missing requirements, or risks early to the Regional Assistant Manager for escalation.

• Maintain and organise NME and operations documentation including SOPs, checklists, templates, training materials, and compliance records.

• Ensure documents are properly version-controlled, structured, and accessible for internal teams and franchise partners.

• Support preparation of country readiness packs such as launch toolkits, onboarding materials, and store opening documentation.

• Assist in compiling evidence and supporting documents required for audits, compliance, and operational approvals.

• Coordinate internal and franchise partner meetings, including scheduling across time zones and confirming attendance.

• Prepare meeting agendas, capture minutes, and maintain action trackers to ensure closure.

• Follow up with stakeholders on assigned action items and update progress status.

• Support coordination of workshops, training sessions, and launch readiness calls.

• Collect and consolidate market updates and performance inputs (sales trends, operational KPIs, training completion, compliance status, customer feedback).

• Support the Regional Assistant Manager in preparing weekly/monthly reporting packs for leadership and franchise reviews.

• Ensure reporting accuracy, completeness, and timely submission from franchise markets.

• Maintain trackers for corrective action plans and performance improvement follow-ups.

• Support deployment of operational standards through structured tracking of SOP rollouts, playbooks, and best practice updates.

• Assist in monitoring compliance to operational routines, reporting cadence, and governance requirements.

• Consolidate operational issues and improvement opportunities for review by the Regional Assistant Manager.

• Support standardisation initiatives by maintaining templates and ensuring consistent reporting formats across markets.

• Act as a coordination point between franchise partners and internal departments to ensure requests are routed correctly and responded to promptly.

• Track open issues, requests, and resolutions to ensure visibility and closure.

• Support franchise onboarding by ensuring franchise teams receive the required operational materials and guidelines.

• Assist with communication updates, announcements, and information sharing across franchise markets.
  

• Support internal process improvements such as tracker optimisation, dashboard updates, and reporting standardisation.

• Assist with preparation of presentations, summaries, and documentation for internal management reviews.

• Support ad-hoc operational projects assigned by the Regional Assistant Manager and Regional Manager.

Qualification and Experience

• Diploma / Bachelor’s degree in Business Administration, Operations, Hospitality, Supply Chain, or related field.

• 1–3 years of experience in operations coordination, business support, administration, or project support roles.

• Experience in franchise operations, retail/F&B, or multi-market environments is an advantage.

• Strong coordination and follow-up skills with high attention to detail.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) with ability to manage trackers and reporting.

• Strong communication skills and ability to coordinate across multiple teams and stakeholders.

• Ability to work under deadlines and manage multiple priorities in a fast-paced environment.

• Comfortable supporting international markets and working across different time zones.