- Conduct unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.

- Handle, review and evaluate product complaints as per procedures.

- Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.

- Support, evaluate and measure product development and deployment processes.

- Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.

- Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.

- Effectively communicate to outlets on best practices, product safety and quality standards.

- Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.

- Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.

- Compile all QA relevant activities on scheduled basis for management review.

- Monitor and drive appropriate action and continuous improvement activities as assigned.

- At least Diploma / Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.

- Formal background or training in technical areas relevant to product safety standards (HACCP /GFSI).

- Preferably 1 year of working experience in quality control and quality assurance management in F&B chain industry restaurant.

- Fluent in English and Malay (spoken and written).

- Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.

- Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.

OTHERS:

- Attention to details and accuracy, meticulous with good problem solving skills.

- Confident, proactive, able to work under pressure and meet tight timelines.

- Able to articulate new information quickly and react positively to new and challenging opportunities.

- Able to communicate effectively with team members, internal colleagues, operation peers and suppliers.