Manager, Performance Management & Employee Relations  


Performance Management

  • To manage the maintenance and execution of the performance management system, including ensuring the quality of KPIs set/standards of performance and performance evaluation instruments; ensuring that organization-wide talent management and PM initiatives are focused and aligned with the Company’s business goals;

  • To develop and update performance development or improvement plan to handle the performance gap, if an employee does not meet the required performance level.

  • Design and implement performance appraisal systems and conduct regular performance evaluations to assess employee performance and identify areas for improvement.

  • Work with managers to provide feedback and coaching to employees to improve performance.

  • Collaborate with HOD’s and management teams to develop and implement employee recognition and rewards programs.

  • Analyze performance data to identify trends and make recommendations for improvement.

Employee Engagement & Culture

  • Develop, drive, and oversee Employee Experience (Culture, Diversity & Inclusion) strategy within the Company.

  • Advise and support the stakeholders to ensure effective inculcation of the right culture, values and mindset in all employees via employee engagement programmes and initiatives.

  • Evaluate the effectiveness of employee engagement through multiple channels (employee surveys / feedback, focus groups, turn up rate, etcs); to analyse and provide findings to the management for sustainable improvement plans.

  • Strategize, administer, and manage end-to-end employee engagement surveys to achieve a holistic view of company’s performance in the eyes of the employees through formal and informal platforms/tools.

  • Drive employees’ wellness programmes based on organisation performance indicators (such as sickness absence, levels of grievances and work/life balance) to bring into a more positive trend.

  • Collaborate with subject matter experts across the HR service areas (Local, Regional and Group level) to improve overall strategic and operational performance.

  • Develop effective internal communications strategy to promote sustainable employee engagement and collaborations.

  • Conduct research, analysis, and ideas to the development of HR continuous improvement to ensure all HR initiatives are appropriately integrated and aligned with strategic and business goals.

Industrial Relations

  • Responsible for Industrial Relation activities including managing union, handling disciplinary cases and advising management on best practices.

  • Set direction, create policy and offer expert advice in all matters relating to collective bargaining and corporate-wide industrial relations issues.


  • Bachelor’s degree in human resources, Business Administration, or related field.

  • 5+ years of experience in HRBP role.

  • Strong knowledge of performance management strategies and tools.

  • Excellent communication skills, both written and verbal.

  • Strong interpersonal skills and the ability to build relationships with employees at all levels of the organization.

  • Ability to work independently and as part of a team.

  • Strong project management skills and the ability to manage multiple projects simultaneously.

  • Excellent analytical skills and the ability to analyze and interpret data.

  • Strong attention to detail and the ability to maintain accurate records.

  • Knowledge of relevant laws and regulations related to performance management.

  Spoken Language:  Malay, English

  Written Language:  Malay, English