Regional Senior ERP Specialist  

Position Responsibilities

As a Regional ERP Specialist at ZUS Coffee, you will be responsible for implementing, configuring, and scaling ERP systems across your assigned region. Your role bridges business needs and system capabilities by working closely with HQ teams and regional stakeholders to ensure ERP modules and integrations (e.g., POS, inventory, finance) run efficiently and consistently. You will play a key role in rollout execution, data integrity, and cross-system connectivity—without being in a direct support or helpdesk function.
  • Lead and execute end-to-end ERP implementations, enhancements, and integrations across the region—from planning and requirements gathering to deployment and validation.
  • Coordinate closely with regional stakeholders (Operations, Supply Chain, Finance, etc.) to capture business requirements and ensure local execution aligns with global ERP configurations.
  • Manage integrations between ERP and related systems (e.g., POS, CRM, inventory platforms), ensuring clean data flow and system reliability at the store and warehouse levels.
  • Support regional rollout activities, including system testing, cutover planning, field validation, and post-rollout observation to ensure operational readiness.
  • Document regional workflows, configurations, SOPs, and integration mappings, maintaining alignment with central governance standards.
  • Liaise with vendors or internal IT on patching, upgrades, and performance tuning of ERP environments within your region.
  • Participate in R&D efforts by validating new features or modules in live stores, collecting structured feedback, and ensuring system stability.
  • Ensure data integrity by overseeing local data migration efforts, conducting field audits, and enforcing data governance protocols.

Qualification and Experience

  • 3–5 years of hands-on experience in ERP system implementation, configuration, or business system integration.
  • Proven experience in regional or multi-location projects involving ERP rollout or enterprise tool deployments.
  • Strong understanding of business process mapping (especially in finance, inventory, and supply chain operations).
  • Proficient in at least one major ERP platform (e.g., Odoo, SAP, Microsoft Dynamics, Oracle, NetSuite).
  • Experience with system integration tools, APIs, and middleware for cross-system data flow.
  • Strong interpersonal and communication skills, with the ability to translate business needs into technical specs.
  • Project-oriented mindset: organized, proactive, and capable of managing timelines across multiple stakeholders and locations.
Preferred Qualifications
  • ERP experience in retail or F&B multi-outlet environments.
  • Familiarity with POS-ERP integration use cases and store-level operational flows.
  • Exposure to financial, procurement, inventory, or warehouse modules.
  • ERP or project management certifications (e.g., Odoo Certified, PMP, Prince2) are advantageous.
a Necessity, not a Luxury

  Employment Type:  Permanent (Full Time)

  Spoken Language:  Malay, English

  Written Language:  Malay, English