Position Responsibilities
● Plan, execute, and follow up training modules for Operation teams.
● Conduct theory and practical classes on orientation, customer service, and coffee knowledge training in line with company policy/ SOP.
● Perform in house training via online and physical class.
● Create, review, and amend training materials and contribute to enhance training modules.
● Send training invitations and collect feedback from the training conducted.
● Provide management skills training to Outlet Manager levels.
● Involves direct and indirectly with other related departments ( eg: Product, HR, QA , Supply Chain) to get the latest updates for training material preparation.
● Continuously coach and support Operation Team through knowledge and theory skills.
● Arrange external training to support Operation Management Team ( eg: FHC )
● Perform any other special projects/ tasks as assigned by superior/ management
● Keeps L&D Lead & Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
● Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
● Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
● Performs other duties and responsibilities as required or requested.