Qualifications & Experience
- Candidate must possess at least SPM/Diploma.
- At least 1-2 years of working experience in customer service is required for this position.
- Experiences in Customer Service or Call Center in a fast-paced environment
- Familiar with the F&B industry and having coffee knowledge is a plus point
- Willing to work on shifts, weekends and public holidays.
- Strong computer skills (e.g: Excel)
- Prior experience with Live Chat platform (e.g: Zendesk, Freshchats, Intercom, etc)
- Computer literate and versed in working with numbers.
- Critical thinking and problem-solving skills
- Proficiency in English and Bahasa
- Respond to all enquiries from all official channels (e.g. Live Chat, emails, calls) and register all enquiries.
- Detail-oriented, meticulous, able to work under pressure in a fast-paced environment
- A team player, able to blend in with any group and work successfully as part of a team.
- Demonstrates the appropriate level of skills to promote company products.
- Honest with the ability to work quickly and accurately.
- Independent individual with strong decision-making skills