Responsibilities:

1.Regional Supplier Governance and Auditing

• Conduct supplier audit (approval, routine, ad-hoc) across multiples countries in alignment with group FSQ standards.

• Evaluate and monitor supplier performance, work closely with supplier to address and resolve quality and safety issue, including any defects or inconsistencies.

• Harmonize audit frequency and documentation across market based in supplier risk profiling, PSR status and Supplier Performance Score.

• Provide supplier onboarding support to new markets including guidance on QA tools, documentation and approvals.

2.FSQ Compliance and Documentation Review

• Perform Product Safety Review (PSR) on cross-border suppliers and ingredients.

• Validate regional suppliers’ food safety documentation (e.g. HACCP, FSSC22000, Halal etc)

• Maintain centralized QA documentation and ensure traceability for audit and regulatory purposes.

3. Incident Response and Recovery, CAPA Oversight

• Act as regional QA responder for supplier-related product incidents, recalls, and quality complaints from markets.

• Work with vendors on timely investigation, root cause analysis, and issuance of Corrective & Preventive Actions (CAPA).

• Support the development of incident metrics and dashboards across country teams.

4.Supplier Performance Scorecard Management

• Track, update, and report on regional supplier scorecards including defect rates, audit results, and incident history.

• Facilitate cross-functional reviews with Procurement and Operations to recommend supplier upgrades or offboarding.

• Use analytics to inform strategic sourcing decisions and highlight quality improvement opportunities.

5.Product Quality Validation

• Coordinate cross-market testing for new products, ingredients and food items to ensure consistency and regulatory fit.

• Collaborate with BU teams to align PSR evaluations with retail readiness and customer safety expectation.

6.Conduct Outlet Regular Audit (ORA) to stay relevant and compliant to Retail Operation workflow, procedure and requirement.

7.Work closely with suppliers and internal teams to resolve quality-related issues promptly.

8.Perform any other special project/ task assigned by superior/ management.

Qualification & Experience:

• At least Degree in Food Science, Food Science & Technology, Quality Assurance, Engineering or other related disciplines.

• Formal background or training in technical areas relevant to FSMS standards (HACCP / GFSI).

• Minimum 3 years of experience in Quality Assurance, Supplier Quality, or Food Safety in the food and beverage industry, preferably within Quick Restaurant Services line.

• Fluent in English and Malay (spoken and written). Chinese is an added advantage.

• Good knowledge of supplier management and auditing processes, food safety standards, quality assurance terminology, implementations, methods and tools.

• Technical knowledge and hands on experience in handling certification audit such as GFSI is preferred.

• Proactive, structured and adaptable to cross-cultural work settings.

• Strong communicator and problem solver, with regional stakeholder engagement capability.

• Committed to quality integrity, detail-orientated, and organized in multitasking.

• Able to articulate new information quickly and react positively to new and challenging opportunities.

• Possess own transport and wiling to travel.

  Spoken Language:  Malay, English, Mandarin

  Written Language:  Malay, English, Mandarin

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