Position Responsibilities
- Lead the identification and analysis of process improvement and innovation opportunities across business operations.
- Manage the full lifecycle of technology enablement projects, from conceptualization through to implementation and continuous improvement.
- Collaborate closely with cross-functional teams to define requirements, success criteria, and deployment plans for new solutions.
- Serve as a bridge between business operations, technology teams, and strategy groups to ensure cohesive and scalable innovation delivery.
- Oversee change management activities, including stakeholder communication, training, and adoption planning.
- Monitor and evaluate post-implementation outcomes to ensure business objectives are met and drive iterative enhancements.
- Maintain strong alignment with strategic planning processes and contribute to organizational cadence.
Qualifications & Experiences- Bachelor’s degree in Business, Engineering, Technology, or a related discipline.
- Minimum of 3–5 years’ experience in product management, innovation, business transformation, or a similar function.
- Proven track record of managing cross-functional projects in dynamic, fast-paced environments.
- Strong analytical and critical thinking abilities, with a solid understanding of digital systems and business process tools.
- Proficient in translating operational challenges into actionable product or system requirements.
- Experience with workflow optimization, process automation, and systems integration.
- Skilled in project documentation, testing, implementation, and stakeholder management.
- Innovative, resourceful, and adaptable with a strong drive for results.
- Exceptional communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
- Comfortable working with ambiguity, prioritizing effectively, and making sound decisions.
- User-centric mindset with a strategic approach to problem-solving.
- Experience with AI tools or technologies and an understanding of how artificial intelligence can be leveraged to enhance business operations.
- Formal training or certification in Product Management or Project Management (e.g., PMP, Agile, Scrum)
- Experience with large-scale, enterprise-level, or multi-country implementations.
- Exposure to customer experience, data analytics platforms, or complex operational systems.
a Necessity, not a Luxury