• Execute end-to-end PMIR processes, including managing disciplinary, grievance, conflict resolution, and performance improvement cases in a fair and timely manner.

• Support the development and implementation of strategies that promote positive labour relations and compliance with employment laws.

• Provide expert guidance and advisory support to leaders and stakeholders on HR policies, disciplinary procedures, and performance management practices.

• Develop and deliver training sessions and reference materials to enhance managers' understanding of disciplinary and performance-related processes.

• Lead continuous improvement, innovation, and automation initiatives within PMIR operations to enhance efficiency and accuracy.

• Plan and execute comprehensive employee engagement and cultural strategies to enhance morale, productivity, and retention.

• Implement initiatives that align with the company's values and culture to foster a positive and inclusive workplace.

• Promote, cultivate, and integrate engagement and communication strategies into broader organisational objectives.

• Create engaging internal content, announcements, and communications to inspire and connect employees with organisational goals and values.

• Develop and maintain a content calendar for internal communications, ensuring alignment with company branding and messaging.

• Conduct regular assessments of communication and engagement effectiveness through surveys, feedback, and analytics to drive continuous improvement.

• Identify, negotiate, and manage partnerships with external brands and service providers to deliver exclusive employee benefits and perks.

• Evaluate the impact and utilisation of benefit programmes and propose enhancements where necessary

• Drive innovation and process automation for all Employee Relations (ER) initiatives and programmes.

• Track, analyse, and report key PMIRER (Performance Management, Industrial Relations, Employee Relations) metrics, including case completion rates, SLAs, cost savings, and budget utilisation.

• Maintain organised and up-to-date records, dashboards, and reports in compliance with company standards and audit requirements.

• Provide accurate and timely data insights to support HR strategy, leadership decision-making, and continuous process improvement.

Secondary Job Responsibilities:
• Support HR administrative tasks, documentation, and record-keeping.

• Assist in improving HR systems, processes, and digital tools.

• Work closely with other HR teams to ensure smooth coordination and consistency.

• Help compile and prepare HR data, reports, and dashboards.

• Create and support internal HR communications, materials, and visual content.

• Assist in organising employee events, activities, and engagement initiatives.

• Support policy reviews and updates, ensuring employees are informed of relevant changes.

• Conduct basic research on HR trends, practices, and benchmarking opportunities.

• Assist with ad hoc projects, assignments, and other tasks as directed by management.

• Bachelor's degree in Human Resources, Business Administration, or any related field.
• At least 1 years’ proven experience in Industrial Relations and Employee Relations, preferably in a fast-paced and dynamic environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with employees, managers, and stakeholders at all levels.
• Excellent time management skills, with the ability to prioritise and manage multiple tasks efficiently.
• Technically proficient, with the ability to produce, manage, and maintain digital content and data accurately.
• Confident, proactive, and capable of working under pressure to meet tight deadlines.
• Results-driven, with a strong sense of ownership, responsibility, and accountability.
• Demonstrates high integrity by maintaining confidentiality and handling sensitive information with discretion.
• Possesses own transport and is willing to travel as required.
• Professional and exercises sound judgement.
• Demonstrates integrity and maintains confidentiality.
• Proactive, adaptable, and results-driven.
• Collaborative and people-oriented.
• Resilient under pressure.
• Communicates effectively and tactfully.