Position Responsibilities
- Provide first-level & second-level support to resolve customer or internal technical issues via ticketing systems.
- Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
- Assist in identifying and escalating unresolved issues to higher-level support teams.
- Monitor system performance and report anomalies.
- Perform routine system checks and data analysis to ensure smooth operation.
- Document technical issues and solutions for future reference.
- Collaborate with development teams to provide insights on user-reported issues.
- Handle most ticket issues related to Cup Count/ZUS points/Address and cannot find issue/change phone number/ payment related issue and etc.
- Handle grant access (ZUS App, Zurista app) to the HQ and Internal staff which approve of Tech manager.