Closing Date : 28/02/2025

Operations Manager  

Position Responsibilities

Leadership & Change Management
  • Provides direction and strategy to all District Managers to drive growth in the respective area.
  • Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
  • Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
  • Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.
  • Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Outlet Operations
  • Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.
  • Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company. Monitor performance of retail operation, implement improvement plan when necessary.
  • Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
  • Provide necessary training to staff to enhance skills and performance.
  • Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy
  • Plan, propose, adopt and implement physical presence strategies.
  • Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc.
  • Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.
Human Capital Planning
  • Provide scope for advancement and development of employees through training programme and development.
  • Evaluating employee performance and providing feedback, coaching, counselling, motivating & discipline. Setting objectives and identifying employee training needs.
  • Recognizing employee achievements and encouraging excellence in the work environment.
Customer Service
  • Resolving customer issues as needed
  • Conduct periodic customer satisfaction survey to further improve service delivery.
  • Review customer needs & explore innovative means to meet/exceed their expectations in services.
Lean Management
  • Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages & Utilities).
  • Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.

Qualification & Experiences
  • Possess at least a Degree in Business Administration; Hospitality Management; Catering Management or any other relevant fields.
  • At least 10 years working experience in F&B including minimum 5 years in managerial position managing 50 – 80 outlets.
  • Possess good leadership and people management skills.
  • Excellent interpersonal, communication, planning and negotiation skills.
  • Proactive and customer oriented.
  • Excellent computer skills and proficiency in excel, word, powerpoint.
  • High level understanding and in-depth knowledge of F&B industry.
  • Leadership through influence and effective conflict resolution.
  • High tolerance for ambiguity.
  • Analytical and meticulous.
  • Excellent problem-solving skills.
a Necessity, not a Luxury

  Employment Type:  Permanent (Full Time)

  Min. Education:  Bachelor's Degree

  Spoken Language:  Malay, English

  Written Language:  Malay, English