Position Responsibilities
Leadership & Change Management
Provides direction and strategy to all District Managers to drive growth in the respective area.
Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.
Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.
Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.
Keeps abreast with current issues affecting Branches and develops strategies to address these issues.
Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.
Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company. Monitor performance of retail operation, implement improvement plan when necessary.
Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.
Provide necessary training to staff to enhance skills and performance.
Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy
Plan, propose, adopt and implement physical presence strategies.
Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc.
Ensure to review processes periodically & take measures for fraud prevention, tighten security and safety.
Provide scope for advancement and development of employees through training programme and development.
Evaluating employee performance and providing feedback, coaching, counselling, motivating & discipline. Setting objectives and identifying employee training needs.
Recognizing employee achievements and encouraging excellence in the work environment.
Resolving customer issues as needed
Conduct periodic customer satisfaction survey to further improve service delivery.
Review customer needs & explore innovative means to meet/exceed their expectations in services.
Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages & Utilities).
Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.