Responsibilities:

• Provide quality customer support and assistance through Voice and Digital channels for our customers
• Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
• Data entry and reporting of the tickets handled on a weekly and monthly basis
• Gather feedback from customers, observe operational issues report promptly to supervisor
• Constantly work towards improving customer experience
• Support other department campaigns when the need arises

Requirements:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field

At least 1 year of working experience in customer service, fresh graduates are welcome to apply

Able to work in fast paced, high-intensity work environment

High EQ and patience when handling tough cases

Able to work on rotate shifts as needed (weekdays, weekends & public holiday) Malaysian citizen

Creativity skills, and excellent verbal/written communication skills in both English and Malay languages

Able to work under minimal supervision

Familiar with F&B or posses coffee knowledge is a plus

Preferably with strong computer navigation skills and PC knowledge

  Employment Type:  Permanent (Full Time)

  Min. Education:  Bachelor's Degree

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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