Senior Executive, Quality Assurance   (Vacancy Closed)

Position Responsibilities:

  • Conduct unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.
  • Handle, review and evaluate product complaints as per procedures.
  • Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
  • Support, evaluate and measure product development and deployment processes.
  • Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.
  • Effectively communicate to outlets on best practices, product safety and quality standards.
  • Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.
  • Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.
  • Compile all QA relevant activities on scheduled basis for management review.
  • Monitor and drive appropriate action and continuous improvement activities as assigned.
  • Perform any other special project/ task assigned by superior/ management.

Qualifications & Experience:

  • At least Diploma / Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.
  • Formal background or training in technical areas relevant to product safety standards (HACCP /GFSI).
  • Preferably 2 - 3 years of working experience in quality control and quality assurance management in F&B chain industry restaurant.
  • Has good command of English and Bahasa Malaysia in both oral & written, any additional language is a bonus.
  • Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
  • Excellent communication skill with the ability to collaborate effectively with cross-functional teams and external stakeholders.
  • Possess own transport and wiling to travel.