Position Responsibilities:
Supplier Management and Auditing
Conduct approval and routine supplier audit to ensure compliances of food safety, quality standards, and regulatory requirements.
Ensures all approved suppliers comply with regulatory, food safety, packaging and company requirements to safeguard product integrity and brand reputation.
Evaluate and monitor supplier performance, work closely with suppliers to address and resolve quality issues, including any defects or inconsistencies.
Establish and maintain positive and strong relationship with suppliers, fostering continuous improvement in product quality.
Quality Assurance and Compliance
Conduct Product Safety Review on supplier FSQ documentations, such as QAP, product specification and others i.e. certificate of analysis, testing reports, quality control protocols etc. that require approval, ensuring the validity of the FSQ documentations.
Address FSQ related concerns to supplier to safeguard compliances.
Monitor compliance with food safety standards, including FSSC22000, HACCP, FDA/EU FC Compliances and other relevant regulations.
Product Innovation and Development Support
Collaborate with other stakeholders to conduct product evaluation, safeguard product compliance and feasibility in accordance to retail operations flow.
Ensure and conduct testing for drink ingredients, food, packaging etc to ensure safety, quality and consistency.
Provide quality risk input during new product development and sourcing decisions.
Supplier Performance Scoreboard
Prepare and maintain detailed reports on supplier performance, including non conformance reports, incident tracking, and corrective action plans.
Identify trends in product quality, complaints, or incidents, and work with suppliers to implement corrective and preventive actions.
Upkeep Supplier Performance Scoreboard
Product Incident Management
Manage and attend product incidents, feedback and recalls received internally and externally in coordination with the products used and sold in retail outlets.
Escalate product incident with the involved suppliers in a timely manner, request and review corrective action report and document product incident base accordingly.
Implement corrective and preventive actions (CAPA) to resolve recurring issues and improve supplier performance.