Position Responsibilities

• Plan, execute, and follow up training modules for Operation teams.
• Conduct theory and practical classes on orientation, customer service, and coffee knowledge training in line with company policy/ SOP.
• Perform in house training via online and physical class.
• Create, review, and amend training materials and contribute to enhance training modules.
• Send training invitations and collect feedback from the training conducted.
• Provide management skills training to Outlet Manager levels.
• Involves direct and indirectly with other related departments ( eg: Product, HR, QA , Supply Chain) to get the latest updates for training material preparation.
• Continuously coach and support Operation Team through knowledge and theory skills.
• Arrange external training to support Operation Management Team ( eg: FHC )
• Perform any other special projects/ tasks as assigned by superior/ management
• Keeps L&D Lead & Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties and responsibilities as required or requested.

Qualification & Experience

• Must possess a Diploma/ Degree in Hospitality or any related disciplines.
• Minimum 3 years of working experience in a related field.
• Proven experience delivering training programs and facilitating group discussions.
• In-depth knowledge and experience in the area or subject matter they are training on.
• Certification in SCA is an added advantage.
• The ability to effectively communicate complex information and engage with a variety of learners.
• Ability to assess the effectiveness of training programs and make improvements based on feedback and evaluation results.
• Proficiency with technology used for training delivery, such as learning management systems, virtual meeting platforms, and multimedia production tools.
• Ability to manage multiple training projects simultaneously and ensure they are delivered on time and within budget.
• Commitment to ongoing professional development and keeping up to date with industry developments and best practices in training and development.
• Computer literate with good command of both written and spoken English and Malay
• Familiar in Microsoft Office (Eg: Excel, PowerPoint, Word ) or any training gamification such as Kahoot.

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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