JobResponsibilities:

• Manage large amounts of incoming calls and emails from customers
• Provide quality customer support and assistance through Voice and Digitalchannels for our customers
• Deliberate with customers or supervise personnel to address questions,problems, and special requests for orders and actual delivery statuses
• Data entry and reporting of the tickets handled on a weekly and monthlybasis
• Gather feedback from customers, observe operational issues reportpromptly to supervisor
• Constantly work towards improving customer experience
• Support other department campaigns when the need arises
• Contribute to the development and maintenance of standards, policies, andprocedures regarding customer service
• Learn about the organization’s products or services and keep up to date withchanges
• Perform any other special project/ task assigned by superior/ management

Requirements

• Must possess at least a Diploma/ Degree in any related field
• Minimum 1 year of working experience in customer service (Fresh graduates are also encouraged to apply)
• Familiar with the F&B industry and having coffee knowledge is a plus point
• High EQ and patience when handling tough cases
• Computer literate with good command of both written and spoken English and Malay
• Able to work under minimal supervision
• Able to work in a fast-paced and high-intensity work environment

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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