• Setting goals, developing and driving strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.

• Manages the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of ZUS Coffee.

• Drives the engagement, development, and performance of all team members.

• Demonstrates a calm demeanor during tough periods or unusual events and manages smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams.

• Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process.

• Sets clear expectations, delegates and communicates key responsibilities and practices to team members to ensure smooth flow of operations.

• Constantly reviews store environment to identify problems, concerns, and opportunities for improvement.

• Ensures compliance with applicable federal, state, and local laws and regulations.

• Develops risk management framework, service recovery framework, policy, process and establishes financial budgets and plans.

•Manages compliance with food and beverage hygiene policies and procedures.

• At least 5 years of progressive working experience preferably in the F&B industry or similar role in a complex environment.

• Experience supervising others.

• Excellent presentation, communication, problem-solving, interpersonal, and leadership skills.

• A valuable Team Player and Critical Thinker.

• Good organizational and time-management skills.

• Willing to work during weekends and public holidays.

• Confident, proactive, able to work under pressure and meet tight deadlines.

• Possess own transport and willing to travel.