Outlet Manager ( Zone )  

Job Responsibilities:

  • Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions

  • Manage daily operations such as providing support and guidance to all OSs within the locations assigned

  • Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness

  • Conduct the follow-up and ensure team member attendance is recorded

  • Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation

  • Arrange training completely on time and follow up on the staff progress at the location.

  • Participate in meetings and able to supervise the outlet schedules and operations

  • Oversee outlets’ compliance with operational standards and company policies

  • Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision

  • Manage the deadline to prepare documents, reports, and update records

  • Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service

  • Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met

  • Perform any other special projects/ tasks as assigned by superior/ management

Job Requirements:

  • Must possess a Degree in any related disciplines

  • Minimum 3 years of retail experience in managerial level

  • Strong leadership and coaching skills

  • Positive attitude and willingness to learn

  • Willingness to work overtime and Public Holiday if required

  • Excellent presentation, communication, problem-solving, interpersonal, and time-management skills

  • A valuable team player and able to work independently

  • Computer literate with good command of both written and spoken English and Malay

  • Confident, proactive, able to work under pressure and meet tight deadlines

  • Possess own transport and willing to travel

  Spoken Language:  Malay, English

  Written Language:  Malay, English